We refund a wallet top-up charge back to your original payment method in the following service-fault cases:

• You were charged twice for the same top-up.
• You were charged for a top-up that did not credit your wallet.
• Other clear billing errors attributable to BoardDee or our payment provider.

If you paid for an on-platform action from your wallet balance — posting, promoting, or extending a listing — and that action failed for technical reasons on our side, we re-credit the equivalent amount to your wallet. This is not a card refund; the money was already topped up. Example: you paid 30 THB from wallet to promote a listing and the promotion didn't run; we return 30 THB to your wallet balance.

You can request a refund of your unspent wallet balance at any time. Where technically possible, we process the refund back to your original payment method as a partial refund of a corresponding top-up charge, via our payment provider.

Technical constraint. Each top-up can be refunded only within a 365-day window from the date of that charge — this is a limitation of our payment provider. If your unspent balance traces back to top-ups older than 365 days, we may not be able to return that portion to your card or PromptPay. In that case, we will contact you to discuss alternatives.

How we handle it. Unspent-balance refunds are reviewed and processed manually by our support team on a case-by-case basis, against the relevant top-up charge(s) still within the refundable window.

Minimum top-up does not apply to residual balance. BoardDee's minimum top-up is 100 THB. After a partial refund you may be left with a wallet balance below 100 THB; that is fine — you can still spend it. It simply means your next top-up must still meet the 100 THB minimum.

• Wallet balance already spent on an on-platform action delivered as described.
• Paid promotions that ran for their full purchased period.
• Disputes between buyers and sellers over items, services, or money exchanged off-platform — BoardDee is a listings venue and is not a party to those transactions (see Terms of Service, section 10).
• Account suspensions for violations of the Terms of Service or Posting Rules.

Email support@boarddee.com. Please include:

• The email address registered on your BoardDee account.
• The type of refund you're requesting (top-up error, in-app failure, or unspent wallet balance).
• For top-up refunds: the date and amount of the charge.
• A short description of the issue, if applicable.
• Screenshots of any error messages, if relevant.

Requests sent within 30 days of the relevant charge are typically processed fastest. We will still review later requests on a case-by-case basis, subject to the 365-day technical limit described in section 3.

We review refund requests within 5 working days and reply by email with a decision. Approved refunds to the original payment method typically land within 5–10 working days, depending on your card issuer or bank. Refunds to wallet balance are immediate.

All charges and refunds are processed in Thai Baht (THB). If you paid with a non-THB card, your card issuer's exchange rate at the time of the refund may differ from the rate at the time of the original charge.

If you initiated a chargeback or payment dispute with your card issuer before contacting us, we will follow the dispute process with our payment provider and your card issuer. Refund requests submitted directly to us and resolved by us are usually faster than chargebacks.

BoardDee issues a PDF receipt for each wallet top-up, downloadable from your wallet transaction history. On-platform wallet spend (posting, promoting, extending) does not generate a separate receipt because no real-money charge occurs at that step. BoardDee is not currently VAT-registered, so receipts are not tax invoices (ใบกำกับภาษี).

If we are unable to resolve your refund request to your satisfaction, you may escalate the matter to the Office of the Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค, สคบ.) at https://www.ocpb.go.th, hotline 1166.

Refund questions, dispute escalations, or anything else billing-related: support@boarddee.com.

This policy is governed by Thai law. Any disputes are subject to the jurisdiction stated in our Terms of Service. If there is any inconsistency between the English and Thai versions of this policy, the Thai version prevails. Personal and payment information processed when reviewing a refund request is handled under our Privacy Policy.

We may update this policy from time to time. Material changes will be announced on the site at least 14 days before they take effect.