• Keep conversations on the platform when possible. Be cautious of someone who insists on moving to LINE or another app immediately and refuses to talk on BoardDee.
• Never share OTP codes, banking passwords, ATM PINs, ID-card photos, bank-book photos, or photos of your face holding ID. Real buyers and sellers do not need any of this from you.
• BoardDee will never ask you for an OTP. If a message claims to be from BoardDee asking for one, it is a scam.

• Never pay a deposit or full prepayment before inspecting the item or property in person. Scammers vanish after receiving the deposit.
• If the seller sends a transfer-receipt screenshot, open your own banking app to confirm the funds actually arrived. A screenshot is not proof — fake transfer slips and fake PromptPay confirmation pages are common.
• Be wary of deals significantly below market — they usually are not real.
• Keep records of every payment and every chat about the deal.

• Meet in public, well-lit places: shopping centres, bank branches, coffee shops, or police-station forecourts.
• Avoid inviting strangers to your home; for property viewings, bring someone with you.
• Tell a friend where you are going and who you are meeting. Share your live location for the duration of the meeting.
• For high-value deals (vehicles, jewellery, electronics), consider meeting at a bank so the buyer can verify funds and you can deposit immediately.

• For vehicles, check the เล่มทะเบียน (vehicle registration book), chassis number, and that the seller's name matches the registered owner.
• For real estate, check the โฉนด (title deed) and confirm the seller is named on it; in condos, check unit ownership and any outstanding fees.
• For phones and electronics, verify IMEI / serial against any warranty records, and try the device end-to-end (calls, camera, charging port) before paying.
• If you cannot inspect in person, ask for additional photos and a live video call. A seller who refuses both is a red flag.

• Do not click links sent in chat that ask you to "complete the purchase", "claim your shipping refund", "verify your bank for delivery", or similar.
• Phishing pages that mimic Thai banks, PromptPay, and BoardDee itself are common. Always check the URL — boarddee.com is the only correct domain for our site.
• Never enter your bank login or OTP on a page reached from a chat link. Type the address yourself.
• If something feels off — urgency, pressure, an unusually generous deal — pause and re-read the messages. A legitimate counterparty will give you time.

If you encounter a scam, prohibited goods, or rude or threatening behavior, use the Report button on the listing. For account-level concerns or anything not tied to a specific listing, email support@boarddee.com. Reports are reviewed by moderators; false or abusive reports may themselves count as platform abuse.